Privacy Policy

Updated on February 11th, 2025.

Welcome to UPNØRD Wellness. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us, including through our Airbnb listing at airbnb.ca/h/upnord.

1. Introduction

At UPNØRD Wellness, your privacy matters. This policy explains how we collect, use, and protect personal information when you engage with our wellness retreat, our services, or our online presence.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and booking details when you make a reservation or contact us.

  • Usage Data: Including your browser type, IP address, pages visited, and time spent on our website or booking platforms.

  • Cookies and Tracking Technologies: For enhancing user experience and analyzing traffic. You may control or disable cookies through your browser settings.

3. How We Use Collected Information

We use your information to:

  • Confirm and manage bookings

  • Provide personalized guest experiences

  • Respond to inquiries and requests

  • Improve our services and website

  • Send occasional updates or promotions (with your consent)

4. Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

  • Airbnb: For booking management and communication as per Airbnb’s privacy policy.

  • Service Providers: Such as cleaning or maintenance teams, strictly as needed.

  • Legal Requirements: If required to comply with applicable laws or legal processes.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent for certain data uses

  • Contact us to exercise any of these rights

To make a request, please reach out using the contact information below.

7. Cookies

We may use cookies to:

  • Analyze traffic and user behavior

  • Store user preferences

  • Improve functionality and performance

You can manage cookie settings in your browser at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with an updated effective date.

9. Contact Information

For questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@upnord.ca
🌐 Airbnb Listing: airbnb.ca/h/upnord